Privacy Policy

Last Updated: November 8, 2025

Welcome to Ziva Personalized (“we,” “our,” or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website www.zivajewelry.com, make a purchase, or interact with our services.

1. Information We Collect

We collect personal and non-personal information to provide a smooth and secure shopping experience.

a. Personal Information

When you create an account, place an order, or contact us, we may collect:

Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via trusted third-party providers)

b. Non-Personal Information

We may also collect:

Browser type, device information, and IP address
Pages visited, time spent on our website, and referral links
Cookie and tracking data to enhance your shopping experience

2. How We Use Your Information

Your information helps us to:

Process and fulfill orders accurately
Send order confirmations, updates, and customer support messages
Improve our website, products, and user experience
Notify you of promotions, offers, or product launches (if you opt in)
Prevent fraudulent transactions and ensure data security
Comply with applicable laws and regulations in Pakistan

3. How We Protect Your Information

We use industry-standard security measures to protect your data:

Secure Socket Layer (SSL) encryption on all payment and data entry pages
Limited access to personal information within our team
Secure third-party payment gateways (Easypaisa, JazzCash, bank processors, etc.)

While we take all reasonable steps to safeguard your information, please note that no system is completely immune to security risks.

4. Sharing Your Information

We respect your privacy and never sell or rent your personal data.
We may share limited information with:

Delivery partners for order fulfillment
Payment processors (Easypaisa, JazzCash, bank gateways) to handle secure transactions
Analytics and marketing tools to improve website performance
Government or legal authorities only when required by law

All partners are required to process your data in compliance with Pakistan’s Personal Data Protection Act (PDPA) and relevant privacy standards.

5. Cookies and Tracking Technologies

Our website uses cookies to:

Remember items in your cart
Store your preferences for future visits
Analyze traffic and improve usability

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly without them.

6. Your Rights

Under Pakistan’s Personal Data Protection Bill and international standards, you have the right to:

Access and review your personal data
Request corrections or updates to your information
Withdraw consent or request deletion of your data (subject to legal obligations)
Opt out of marketing emails at any time

To exercise these rights, please contact us at uptrendessentials@gmail.com.

7. Payment Security

Payments made through Easypaisa, JazzCash, bank transfer, or credit/debit cards are processed via secure, verified third-party gateways.
We do not store your card or wallet details on our servers.

For Cash on Delivery (COD) orders, no financial information is collected online.

8. Third-Party Links

Our website may include links to third-party websites or services (for example, Instagram or external product pages). We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: uptrendessentials@gmail.com
🌐 Website: www.zivajewelry.com
📍 Business Location: Pakistan