Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to the Ziva Personalized FAQ section!
Here you’ll find answers to the most common questions about our products, ordering process, and services. If you don’t see your question here, feel free to contact us at uptrendessentials@gmail.com — we’re happy to help. 💌

1. About Our Products

Q: What kind of jewelry do you sell?

We specialize in custom and personalized jewelry — including name necklaces, bracelets, rings, and more — designed to celebrate your unique style and story.

Q: What materials do you use?

Our jewelry is crafted using high-quality brass and resin coating, ensuring lasting shine and durability with proper care.

Q: Are your products handmade?

Yes! Every personalized piece is carefully crafted to order by our skilled artisans to match your design specifications.

2. Orders & Personalization

Q: How do I place a personalized order?

Simply select your desired item, enter your name, initials, or message in the personalization box, choose your preferred color or size, and proceed to checkout.

Q: Can I change my order after placing it?

Since each product is custom-made, we begin production shortly after your order is confirmed.
If you need to make changes, please contact us within 12 hours of placing your order. After that, modifications or cancellations may not be possible.

Q: How long does it take to make my jewelry?

Most personalized pieces take 1–2 business days to craft before shipping.
Please allow extra time during holidays or peak sale periods.

3. Payments

Q: What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Easypaisa

  • JazzCash

  • Bank Transfer

  • Credit/Debit Cards

All prepaid payments are processed securely via trusted third-party payment gateways.

Q: Is Cash on Delivery available nationwide?

Yes, COD is available across Pakistan on most orders.

4. Shipping & Delivery

Q: How long will my order take to arrive?

Delivery usually takes 5–7 business days depending on your location and the complexity of personalization.
You’ll receive tracking details once your order is shipped.

Q: Do you offer international delivery?

Currently, we deliver within Pakistan only — but we plan to expand soon!

Q: How much does delivery cost?

Shipping charges vary based on order size and destination and will be shown at checkout.
We occasionally offer free delivery promotions — keep an eye on our homepage and social media!

5. Returns & Refunds

Q: Can I return or exchange a personalized item?

Because all items are custom-made, returns or exchanges are only accepted if:

  • The product received is damaged, defective, or incorrect due to our error.

Q: What should I do if my jewelry arrives damaged or wrong?

Please contact us within 48 hours of delivery with your order number and a photo of the item.
Our team will review your case and arrange a replacement or refund if eligible.

6. Product Care

Q: How do I take care of my jewelry?

To keep your personalized jewelry looking new:

  • Avoid direct contact with perfume, water, and harsh chemicals

  • Store your jewelry in a dry place or jewelry box

  • Clean gently with a soft cloth after wearing

With a little care, your Ziva jewelry will shine beautifully for years!

7. Contact & Support

Q: How can I reach customer support?

You can reach us anytime at:
Whatsapp: 0330-7586090

📧 Email: uptrendessentials@gmail.com

🌐 Website: www.zivajewelry.com

📍 Business Location: Pakistan


Our team responds to all inquiries within 24–48 hours (Monday–Saturday

 

Q: Do you run promotions or discount

Absolutely! Follow us on Instagram and Facebook (@zivajewelry) for the latest offers, new arrivals, and exclusive discounts


✨ Thank you for choosing Ziva Personalized — where every piece tells your story.